REFUND & CANCELLTAION POLICIES
Refund & Return
At Parivartan, we take pride in the exceptional quality of our handcrafted furniture. Every product at our studio is handcrafted by skilled craftsmen with the aim to create high-quality long-lasting goods that will be used and loved for years. Ever since our inception, we have continually designed exciting new products and expanded our offerings as we believe there is no end to furniture designs. We choose carefully from the materials we use and the suppliers we trade with, to the artisans we hire and the alliances we join.
Our commitment to the best quality and most durable product at a fair price is paramount, and we strive to create goods that live up to both our high standards and your high expectations. Our attention to detail in design, material, and construction is unyielding. And so is our commitment to customer satisfaction.
We carefully inspect each item prior to shipment and also require your inspection and signature upon delivery. Should you discover a defect in your furniture, however, please contact us immediately. Furniture that is refused because it does not fit through an entryway/entrance/doorway will be the customer’s responsibility as we encourage you to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will offer replacement or refund for any defective item/goods damaged in transit within 15 days of the receipt of furniture back to our warehouse. This refund / replacement will be strictly at our discretion Depending on your pick-up location, the processing of this refund can take up to 30 days.
Since mostly all of our furniture is customized as per your specifications, production begins immediately upon order and is built to your specifications. They cannot be canceled, changed, returned, or refunded at any time. WE DO NOT HAVE A MOOD CHANGE RETURN/ EXCHANGE POLICY.
For the safety of the goods during the transit and unpredictable and multiple handling at times, we secure most of the goods with multiple-ply corrugated boxes or wooden crates. We understand that these boxes and crates make the packaging bulky, however, they are absolutely necessary for securing the product. These crates may cause some inconvenience to the customer but are unavoidable. The customer should open the goods themselves or with the help of a local carpenter or a professional and inspect the same. Any defect or damage must be reported to the delivery person and to us immediately by the customer. The description of the defect/damage should be mentioned on the Proof of Delivery (POD) and also share pictures of the defect/damage with us. Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Parivartan Interiors. You are requested to cooperate with them and not force them to open the crates, packages, etc.
We accept returns only in case of manufacturing defects. Apart from this situation, any item cannot be returned. Items are returnable only if unused, in the state you received them, and in the original packaging.
By manufacturing defects we mean, if the product that you ordered is not the size that you mentioned.
Items sold under the “Clearance Sale/Festive Sale/Heavily Discounted/Final Sale” section will not be refunded.